Privacy Policy

This Privacy Policy describes how [InBody India Pvt. Ltd.] ("InBody India," "we," "us," or "our") collects, uses, processes, and shares your personal data when you visit our website `https://inbody.in/` (the "Site"), inquire about our products, purchase our products, or use our related services (collectively, the "Services").

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner, in accordance with India's Digital Personal Data Protection Act, 2023 ("DPDP Act").

By using our Site or Services, you consent to the collection, use, and processing of your personal data as described in this policy.

1. Data We Collect

We collect personal data to provide and improve our Services. The types of data we collect depend on your interaction with us:

Personal Data You Provide:

• Contact Information: Name, email address, phone number, and company name (for B2B inquiries).
• Inquiry Information: Information you provide when you "Schedule a Free Demo," "Contact Us," or "Request a Quote," including your professional role (e.g., gym owner, doctor, dietitian) and the products you are interested in.
• Transaction Information: Billing address, shipping address, and payment details (which are typically processed by our third-party payment gateways) when you purchase a product, such as a home-use device.

Sensitive Personal Data (Health & Body Composition Data):

• This is data generated when you use an InBody analyzer, such as Skeletal Muscle Mass, Body Fat Mass, Total Body Water, Percent Body Fat (PBF), Visceral Fat Level, Basal Metabolic Rate (BMR), and Segmental Lean Analysis.
• When you use our associated applications (like the Lookin'Body app) to track your results, we collect and process this data to provide the service to you. We handle this sensitive data with the highest level of care and security.

Data We Collect Automatically (Usage Data):

• Log and Device Data: Your IP address, browser type, operating system, device information, referring URLs, and pages visited.
• Cookies and Trackers: We use cookies to operate and improve our Site, analyze performance, and understand user behavior. Please see our "Cookies" section below.

2. How We Use Your Personal Data

We use your personal data only for specified, clear, and legitimate purposes. We will only process your data if we have your explicit consent or a legitimate basis for doing so.

To Provide Our Services:

• To respond to your inquiries, demo requests, and provide quotes.
• To process and fulfill your orders for home-use or professional devices.
• To create and manage your account (e.g., for the Lookin'Body app).
• To display your body composition results and track your progress over time.

For Communication and Marketing:

• To send you administrative information (e.g., updates to our terms, order confirmations).
• To send you marketing communications, newsletters, and information about new products or events, only with your explicit consent. You may opt-out at any time.

For Research and Improvement:

• To analyze website usage and improve our Site's design and functionality.
• To conduct internal research and development using anonymized and aggregated data to improve our technology, products, and services. We will never use your identifiable personal data for research without your specific consent.

For Legal and Compliance Reasons:

• To comply with our legal obligations under Indian law.
• To protect our rights, privacy, safety, or property, and that of our users and the public.

3. How We Share Your Personal Data

We do not sell your personal data. We may share your data in the following limited circumstances:

• Service Providers (Data Processors): We share data with third-party companies that perform services on our behalf, such as payment gateways, CRM providers, cloud hosting, shipping partners, and email marketing services. These processors are contractually bound to protect your data and use it only for the purposes we specify.
• Legal Obligations: We may disclose your data if required by law, court order, or in response to a valid request from government or law enforcement authorities.
• Aggregated and Anonymized Data: We may share non-personal, anonymized, or aggregated data with our partners or for research and public reports. This data cannot be used to identify you.

4. Your Rights Under the DPDP Act, 2023

As a "Data Principal," you have specific rights over your personal data:

• Right to Access: You have the right to request a summary of the personal data we process about you.
• Right to Correction & Erasure: You have the right to request the correction of inaccurate or misleading data, the completion of incomplete data, or the erasure of your personal data.
• Right to Withdraw Consent: You have the right to withdraw your consent for us to process your personal data at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Grievance Redressal: You have the right to register a grievance with us regarding our handling of your data. We are obligated to respond to your grievance in a timely manner.
• Right to Nominate: You have the right to nominate another person to exercise your rights in case of your death or incapacity.

To exercise any of these rights, please contact our Grievance Officer using the details provided below.

5. Data Security and Retention

• Security: We implement reasonable technical and organizational security measures (such as encryption, access controls, and secure servers) to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction.
• Retention: We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. For example, we retain inquiry data for the duration of our business relationship and app data as long as your account is active.

6. Cookies and Tracking

Our Site uses cookies (small text files placed on your device) to help us analyze web traffic, remember your preferences, and improve your user experience. You can control the use of cookies through your browser settings.

7. Children's Privacy

Our Site and Services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you are a parent and believe we have collected data from your child, please contact us immediately.

8. Third-Party Links

Our Site may contain links to other websites. This Privacy Policy does not apply to those third-party sites. We are not responsible for their privacy practices, and we encourage you to read their policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will indicate when it was last revised. We will notify you of any material changes as required by law.